How it works
Legal compensation
Based on European legislation, your rights as an air passenger are protected. Our expert team will assess your legal position and will see to it that you receive the compensation you are legally entitled to. We can assist you with delays, cancellations, missed connections and cases of denied boarding.
No win, no fee
We will only charge a success fee of 25% if we actually succeed at claiming the compensation from the airline. This means you will not be required to pay us anything in advance, even if we have to take legal steps. We will fully cover the risk and legal fees.
Service
- Get assistance by tomorrow
- 98% of court cases won
- High rating: 4.6 out of 5
- No administrative fees
- You only pay if we succeed
- Online support
Step:1
Submit your flight number and flight date and check what amount you may be entitled to receive. This advice is non-committal.
Step:2
Our expert team will start working on your claim right away. We have a success rate of 98% in court.
Step:3
We work under the principle of no win no feeand will only charge you a success fee of 25% if we succeed at claiming your compensation.
When you travel by plane, you are protected under the European regulations. Few passengers are aware of these consumer rights and many lack the legal knowledge required to claim compensation. How much compensation are you entitled to?
European regulations
Your rights are protected under the Montreal Convention and Regulation (EC) 261/2004. These regulations prescribe that when your flight is delayed, cancelled or overbooked, you are entitled to compensation of £224.00, £358.00 or £538.00 per passenger. The compensation amount is not dependent of your ticket price, but of the distance and destination of your flight.
Determining your legal status
What was your flight distance, what was the exact length of your delay, what were the weather conditions like on the day of your flight and may extraordinary circumstances have been a factor in your delay or cancellation? We will answer these questions for you and assess the validity of your claim. All you need to do is enter your flight details and submit the claim; we'll do the rest.
If your flight was delayed by three or more hours and this wasn't the result of extraordinary circumstances, you are entitled to financial compensation.
The compensation amount is determined by Regulation (EC) 261/2004and is dependent on a number of variables. We calculate your compensation based on the distance of your flight and the length of your delay. The regulations apply to all European and non-European airlines, but if your flight departed from a non-EU airport there are some additional conditions the flight must meet. If you're flying from a non-European airport to a European airport, the operating airline must be European in order for you to qualify for compensation. Of course, this is something we will check when you submit your claim.
Aside from financial compensation you are also entitled to receive care from the airline in the event of a delay, cancellation or overbooking. This includes food, drinks and/or refreshments, two free phone calls, fax messages or emails, and in some cases hotel accommodation. If you incur expenses at the airport as a result of not receiving this care, you may be entitled to a refund for these costs.
| AMOUNT: | FLIGHT DESTINATION & DISTANCE |
|---|---|
| Compensation of € 250 (approx. £ 220) | For flights of up to 1500 kilometres |
| Compensation of € 400 (approx. £ 350) | For all other flights within the EU |
| Compensation of € 400 (approx. £ 350) | For flights between 1500 and 3500 kilometres from or to an airport outside the European Union |
| Compensation of € 600 (approx. £ 536) | For all other flights |
* Please note: in the case of a long-distance flight of over 3500 kilometres being delayed between 3 and 4 hours, the airline is allowed to reduce the compensation of € 600 by 50%.
